Top 10 FAQs about Starlink in Ghana

Excitement has been growing across Ghana following the announcement of Starlink’s service launch in the country. With this anticipation, many are eager to learn more about what Starlink offers. To help address the curiosity, we’ve compiled the most frequently asked questions (FAQs) about Starlink in Ghana, making the information clearer and easier to understand.

FAQs about Starlink in Ghana

With Starlink’s services now available, there has been significant interest in key details such as the cost of the starter pack, the monthly subscription fee, available plans, and the overall impact on consumers. In this post, we answer these and other frequently asked questions about Starlink in Ghana.

1. How can I sign up, pay and get Starlink service in Ghana?

To access Starlink services, Ghanaian customers can purchase the Starlink Kit using their Credit Card or mobile money via www.starlink.com.

2. How do I get the kit I purchase online?

Until Ghana gets a centre where you can get Starlink Kits, you have to order them online. The Starlink kit will be delivered through DHL Express at the various locations indicated on the order page. The kit will include a Starlink User Terminal, an integrated WiFi router and power supply, cables and a mounting tripod.

3. How do I get the kit installed and the service activated?

Ghanaian customers can complete the set up for their Starlink Kit themselves through the mobile application. Alternatively, the service can be activated by default 30 days after the Starlink kit is shipped. The cost of Starlink Kits in Ghana is GHs 5,390. Consumers need to pay a monthly fee of GHs770 for unlimited internet services of Starlink in Ghana.

4. What is the cost of installation?

Starlink does not charge any installation fees, as users can install it themselves. You can also find a breakdown of the service plans they offer and their pricing here. For the most up-to-date pricing, customers are encouraged to consult the order page.

5. How do I connect to the internet?

This is one of the most frequent FAQs about Starlink in Ghana. To connect to the internet, place the User Terminal in a location that has a clear view of
the sky and plug it into a power source, and follow the instructions outlined on
www.starlink.com or the Starlink app.

6. Can a Starlink kit purchased outside Ghana (roamers), be used in Ghana?

To use Starlink in Ghana, you must re-register with a Ghana-based Starlink account. Starlink has announced that Kits purchased outside the regions they are going to be used could attract what it called an “Outside Region Fee.” Also, if your device is not transferred to a Ghana-based account, your service will be restricted in 60 days.

7. Are there Retailers for Starlink Ghana?

Starlink is currently working on finalizing partnerships with retailers in Ghana and the government said it is looking forward to launching retail service in the coming 6 to 8 weeks (that is, by the end of October 2024).

8. What are the installation requirements?

Starlink should be installed outdoors with a clear view of the sky.

9. How do I download the Starlink App?

The App is available on IOS and Android.

10. How do I get my complaints addressed?

All support services can be requested online via www.starlink.com.

It’s essential to understand everything about a new product or venture before diving in. Doing so helps you navigate it more smoothly. These FAQs about Starlink will provide you with a comprehensive guide to its products and services.