U.S. Embassy in Ghana to launch new visa services provider website

The U.S. Embassy in Ghana has announced that it is moving to a new visa services provider on August 26, 2024. Thus, access to the current visa service provider’s website and services will cease on August 16, 2024.

Between August 16 and August 26, 2024, one will be unable to make a new visa appointment, cancel or reschedule an existing appointment, or access customer service, but all current nonimmigrant visa interview appointments remain valid.

Key Information for Visa Applicants

The U.S. Embassy in Ghana has outlined the following key information during the period of this transition:

1. Interviews scheduled on or before August 16: Applicants can continue to access their accounts at ustraveldocs.com to review appointment details and contact customer service as necessary. No further action is required.

2. Interviews scheduled between August 16 and August 26: Applicants must print their appointment confirmation letters before August 16. They will not be able to cancel or reschedule appointments or access customer service during this period. It is strongly encouraged to attend the scheduled interviews. If an applicant fails to appear, instructions for rescheduling will be available after August 26.

3. Interviews scheduled for August 26 or later: Applicants must also print their appointment confirmation letters before August 16. Beginning August 26, they will need to create new user accounts on the new visa services website to manage their appointments and contact customer service.

4. Applicants who have paid the Visa Fee but not scheduled an interview: It is advised to schedule visa appointments as soon as possible and follow the instructions based on the interview date.

5. Applicants planning to travel in August or September who have not paid the Visa Fee: It is recommended to pay the visa fee and schedule appointments immediately, noting that slots are limited. If unable to schedule before travel, consider waiting until after August 26 to begin the visa process.

6. Applicants planning to travel after September who have not paid the MRV Fee: It is suggested to wait until after August 26 to start the visa process.

Key date during the transition process

1. August 16: The last day to access ustraveldocs.com to pay the visa application fee, schedule appointments, and contact customer service.

2. August 21: The last day to drop off documents at Premium Delivery locations.

3. August 23: The last day to drop off documents at locations in Ghana for delivery to the Embassy.

4. August 26: The date the new visa appointment website goes live. Fee payments, appointment scheduling, and customer service will be available. New document drop-off and pickup locations will also be available.

To prevent any interruptions during this transition time, the U.S. Embassy in Ghana emphasizes how important it is to understand the exact visa requirements and make sure all essential measures are taken immediately. Visit here for more information.