MTN announces phasing out of scratch cards, reaffirms commitment to sustainability and customer experience

MTN Ghana wishes to inform its cherished customers and trade partners that, its scratch cards which was last introduced in trade in 2020 is being totally phased out effective 30th June 2024.

This means that customers who still have unused MTN scratch cards cannot recharge them after 1stJuly 2024, however customers can redeem the value of their scratch cards via Credit transfer (EVD) at any MTN Customer Experience Centre.

This is also in line with MTN’s strategy to lead digital solutions in Ghana and beyond and aligns with the Government of Ghana’s digitalisation agenda. MTN customers are encouraged to continue using existing digital channels including MoMo, Ayoba and myMTN app to recharge. As part of our commitment towards a clean environment, customers enjoy 50% bonus on all recharges done via Mobile Money.

Commenting on the withdrawal of scratch cards, the Chief Sales and Distribution Officer, Mr Samuel Addo said, “the phasing out of the scratch cards is one of the avenues to help us protect the environment, empower customers to drive digital usage and make customer service delivery more efficient”.

In line with MTN’s sustainability strategy, the company continues to implement several initiatives to reduce its environmental footprint including waste reduction programs, water conservation measures as well as other energy-saving initiatives.