What to do when you cannot remember your MTN Mobile Money PIN code

Nobody wants to be locked out of their mobile money wallet, particularly at a point where they need it to carry out a transaction. It can be very frustrating when you are unable to remember your MTN Mobile Money PIN code. This article walks you through the simple steps to take when you are unable to remember the Personal Identity Number (PIN) for your MTN mobile money wallet.

Steps to recover your MTN Mobile Money PIN code

Take these steps to recover your MTN Mobile Money PIN code rather than entering random numbers. You could be blocked, as MTN only allows a few options when they suspect you have difficulty entering the current PIN code for your MoMo wallet. Follow the steps below to get your PIN reset:

1. Call MTN Ghana right away

On the toll-free number 100, you can reach MTN Ghana. Follow the voice prompts to speak the a representative in your preferred language. This is the first thing to do to recover your forgotten PIN code. The enable a representative to help you recover your account, some pertinent information about your wallet will be required. This is to ensure no one else is impersonating you to have your PIN reset and your account emptied. Thus, you will be required to, over the phone, provide:

• Your ID (Ghana Card) number (it used to be the ID number you used for registration)
• Your full name on the Identification Card
• Your correct date of birth
• The last transaction you did on your MoMo account
• The available balance on your account

This should help you recover your account, as the old PIN would be scrapped, requiring you to choose another PIN (more on how to do this later on in this article). You could, however, be unsuccessful with this option if you give any information that is incorrect regarding your MTN Mobile Money wallet, so ensure you give the correct details.

2. Reach out to MTN Ghana on social media

If calling MTN Ghana on 100 becomes unsuccessful, you can reach out to them on their social media pages; Facebook, X, Instagram, and WhatsApp to lodge your complaint, by sending a message to their inbox, specifying the specific support you need (you can go ahead without the usual “hi” or a “hello”).

The problem with this particular step is that there could be delays in responding to your message and asking further questions to help you reset your PIN. In most cases, they may not be readily available to respond to you, and by the time they get back, you may also have logged out.

When they respond to your message requesting that your PIN be reset as you have forgotten, you will be asked to provide the same details that you will normally be required to provide in the first step (Identification Card, full name, date of birth, last transaction and current balance)

If they can verify those details from their end, you will receive a message on your mobile number requiring you to reset your MTN Mobile Money PIN code, in which case you can choose a different PIN for your wallet.

3. Visit an MTN service centre in person

If you are unable to call MTN Ghana when you have forgotten your MTN Mobile Money PIN code, and you do not also have the means to reach them on social media, that is not the end, as you can walk into any of their service centres to have your password reset.

At any MTN service centre, you will be required to provide the original Identification Card you used to register your MTN mobile Money wallet. With this, there may not be too many questions to answer since you have all your information on your ID card for them to confirm; however, you may be required to provide details of your last transaction before you forgot your PIN.

You may be turned away if you do not have your original ID cards, as no one would attend to you, so do well to carry it along if you are visiting an MTN service centre to recover your account.

How to reset your MTN Mobile Money PIN code

When you have gone through any of the three steps to recover your MTN MoMo wallet, the message you receive normally requires you to reset your PIN code as the old one will be scrapped. How do you do this? Follow the simple steps below:

1. Dial *170#
2. Select option 6, My Wallet
3. Select option 5, Change and Reset PIN
4. Select option 2, Reset PIN
5. Enter your new code, and follow other prompts to complete.

Following these simple steps should help you recover your MTN Mobile Money Wallet. There is no need to panic as there is always help available to recover your account, so long as there isn’t any criminality associated with your usage of that account.

Remember, your funds are secure even when you forget your PIN Code, as no one can have access to your account. You will have everything in place upon the reset of your PIN code.