Fraud and cybersecurity risks impacting digital financial inclusion – CEO of Mobile Money Limited

CEO of Mobile Money Limited, Shaibu Haruna, has bemoaned the impact of fraud and cybersecurity risks on mobile money services in advancing digital and financial inclusion in the country.

Speaking at the launch of this year’s MOMO @15 celebrations in Accra, Mr Haruna reaffirmed the company’s dedication to combating MoMo fraud by continuing to work with stakeholders through campaigns to raise awareness and create sensitization. To safeguard its clients, he promised the public that Mobile Money Limited would keep making significant investments in security measures.

“Let me take this opportunity to emphasise that every customer is both the first and last line of defense. It’s crucial to safeguard our PINs and refrain from clicking on unsolicited links, responding to fake SMS messages, or following instructions from unknown callers,” he cautioned.

Mr Haruna Shaibu reaffirmed MTN’s dedication to delivering exceptional customer service, regardless of the location of customers, emphasizing that Mobile Money Limited aims to minimise the need for customers to travel long distances or endure lengthy wait times at service points.

In recent years, he noted, Mobile Money Limited has successfully implemented self-service channels through its call centre and introduced a chatbot, significantly enhancing the overall customer experience.

These innovations empower customers to resolve most issues seamlessly without needing to visit a service centre or contact a call centre.

“We are committed to investing in solutions that streamline the customer experience,” he stated. “We encourage our customers to take advantage of these self-service options for quicker and more efficient service.”

As part of the MoMo@15 celebrations, Mobile Money Limited has planned several activities, including parades through key streets across Ghana, the launch of new products such as loan offerings, and a revamped MyMoMo App.